FLEXIBILITY
SOFTWARE telephone system
As software PBX, VOIspeed provides all the functionalities you would
expect from a traditional phone system in addition to state of the art features available with VoIP.
Adding extensions or phone lines can often be carried out remotely
without the need for an engineer to visit the customer’s site,
reducing ongoing maintenance costs. Furthermore, being software means
that VOIspeed resellers are not bound to a specific hardware platform
but can integrated VOIspeed with their own preferred software tools.
Regular software updates are guarantee to all customers that their
phone system will not have to be replaced in 4 or 5 years but will
always be upgraded to the latest technology.
PERFORMANCE
Advanced call management
VOIspeed enables telephone administrators to control users,
hunt groups and auto-responders to easily manage complex
call routing on advanced telephony networks.
USERS: multiple user profiles available
HUNT GROUPS: complex ringing groups including multiple extensions
IVR: advanced auto-responder remotely configurable and connected to external scripts
LCR: multiple service providers on analogue, ISDN, VoIP and GSM telephone lines
WAN: remote VOIspeed servers can be connected together providing free phone calls between users
FAX: inbound and outbound fax management
INNOVATIVE SERVICES
Application Programming Interface (API)
Thanks to its proprietary API VOIspeed is easy to integrate with an existing
customer database, CRM or telephone directory. This enables VOIspeed resellers
and end-users to develop their own application in an easy and secure way.
MAIN FEATURES
Unlimited number of extensions (local/remote)
Analogue and ISDN telephone lines
VoIP telephone lines (SIP, G711, G729, GSM)
Soft-phone with multiple speed dial icons
Presence status indication
Microsoft Windows 7, Vista, XP compatible
Integration with Microsoft Outlook / Exchange
Integration with external http script or database
Integration with 3rd party software (CRM, ERP, DB)
Automatic Call Distribution (ACD)
Call recording (manual and automatic)
Auto-Responder and Interactive Voice Responder (DTMF-controlled)
Conference calling (attended) and Conference Bridge (unattended)
Voicemail to email service with SMS notification
Hunt groups with multiple profiles
User and group ringtone
Group voicemail
Call parking and call queuing
Call queuing on line engaged/unanswered call
Call transfer, pick-up, on hold, attended/blind transfer
Call logging (incoming/outgoing/missed calls)
Multiple DDIs (Direct Dial In)
Call intrusion with user agent training
Centralised address book
Task scheduling (emails, texts, calls)
Notification when extensions change status
Configurable on-hold music (.wav)
Real-time call monitoring
External line status indication (ISDN/PSTN/SIP)
Least Cost Routing (LCR)
Email error notification to network administrator
Audio compression for remote users (GSM)
Multiple user settings configurable from server
Assignment of extensions to single/multiple outbound lines
Enable/disable calls to landline and mobile numbers
Static and dynamic audio messages (audio card, http server)
Remote connection via SIP protocol
Free phone calls between remote servers via proprietary secure protocol
Bandwidth optimisation
Call Pickup and extension status sharing between remote servers
Text messaging (SIP standard) and SMS messaging (GSM)
Unified fax server and client
Fax to email functionality
Client fax with configurable heading
CAPABILITIES
2000 phone extensions (local and/or remote)
120 analogue or ISDN telephone lines
120 VoIP phone lines (SIP trunks)
30 FAX lines
120 WAN telephone lines
16 concurrent auto-responders with independent time schedules
120 IVR phone lines
Unlimited concurrent calls
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